Privacy

Central to the success of Live Payments is our commitment to our clients. We honour without reservation our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.

The information we collect

Whenever it is reasonable and practicable to do so, we only collect information about you directly from you.

We only collect personal information about you which is reasonably necessary to:

• provide you quality products or services
• consider applications and approaches you make to us
• maintain your contact details

• the products and services we provide or have provided to you
• your financial interests and sometimes your financial position
• your contact details.

We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:

• race
• political or religious beliefs
• sexual preferences
• criminal convictions
• membership of professional or trade associations or unions
• health information.

How that information is used

We may disclose personal information to service providers who provide services in connection with our products and services.

Keeping information accurate and up to date

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

Keeping information secure

We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within Live Payments is appropriately limited to prevent misuse or unlawful disclosure of the information.

If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

How you can access your information

You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.

Cookies

A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on the Live Payments site to:

Access online services - if you visit the Live Payments site and log into our secure areas we will use cookies to enable us to authorise your access.

Manage advertising - we use advertising companies to deliver our online advertising. When you see one of our ads on a third party website, cookies are sometimes used to collect information about what pages you visit and the type of software you are using.

Traffic monitoring - we use tracking companies to gather information about how people are using the Live Payments site, this information includes time of visit, pages visited, and some system information about the type of computer you are using. We use this information to enhance the content and services offered on the site.

Cookies may also be used for other purposes on the Live Payments site but in each case none of the information collected can be used to personally identify you.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).

If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites then you may not be able to gain access to all of the content and facilities in this website.

Dealing with Live Payments online

If you visit the Live Payments site to browse, read or download information, our system will log these movements. These web site logs are not personally identifiable and Live Payments makes no attempt to link them with the individuals who browse the site.

Your account information is password protected and we recommend you do not divulge your password to anyone. To further protect your personal information, your log-in time will automatically expire after a certain period of inactivity.

Live Payments cannot guarantee or accept responsibility for the privacy practices or the content of web sites to which we provide links.

Contact us

If you have any questions regarding our privacy policy or handling of information, please contact us on 1300 726 894.